PRIVACY POLICY
L2Free respects the privacy of its users and seeks to handle information related to the use of its services responsibly and in accordance with the operational, security and administrative needs of the project.
1. INTRODUCTION
L2Free respects the privacy of its users and seeks to handle information related to the use of its services responsibly and in accordance with the operational, security and administrative needs of the project. This Privacy Policy explains what information may be collected and processed when using the website, game servers, accounts, systems and other services provided by L2Free. By using L2Free services, the user acknowledges that their information may be processed as described in this Privacy Policy. This Policy should be read together with the Terms of Service and Server Rules.
2. INFORMATION WE MAY COLLECT
Depending on how the user interacts with the services, L2Free may collect or store information related to: - account creation and use; - email address provided by the user; - credentials required for authentication; - IP addresses; - technical device identifiers, including HWID or equivalent identifiers; - sessions and technical information related to access; - characters, clans and other data related to game accounts; - activities performed within the servers; - item movements and other game records; - use of server systems and features; - records related to security, abuse prevention and rule enforcement; - requests submitted through support channels; - contributions, orders and delivery of virtual benefits; - technical information related to website browsing; - information obtained through cookies and similar technologies. Not all of this information is collected in every situation. Processing depends on the services and features used by the user.
3. ACCOUNT AND REGISTRATION DATA
To create an account on L2Free, the user provides the information requested by the registration system, including username, password and email address. This information is used for account creation, authentication, administration, security and possible account recovery. The email address may also be used for communications related to the account, access recovery, security or other features directly related to the services. The user is responsible for the accuracy of the information provided and for protecting their access credentials. L2Free does not request that users provide their password through support channels.
4. TECHNICAL DATA, IP ADDRESS AND DEVICE IDENTIFIERS
When accessing the L2Free website, servers or systems, certain technical information may be recorded automatically. This information may include: - IP address; - date and time of access; - session-related information; - connection logs; - technical information necessary for the operation of the services; - technical device identifiers, including HWID or equivalent identifiers, when used by server systems. This data may be used for authentication, security, abuse prevention, enforcement of technical limitations, incident investigation, support, troubleshooting and protection of L2Free infrastructure. Technical identifiers may also be used by certain game systems to apply device-based limits or rules.
5. GAME-RELATED DATA
Operating an online server requires the storage and processing of information related to player activity. L2Free may maintain records related to, among other things: - accounts and characters; - inventories and equipment; - clans; - progression and skills; - activities and events performed within the game; - trading and transfers between players; - item movements; - use of internal systems; - interactions relevant to security or rule enforcement; - punishments, restrictions and administrative measures; - other records necessary for the operation and administration of the server. This information may be used to operate the game, provide support, investigate reports, verify possible rule violations, identify exploitation of bugs, analyze movements or resolve technical issues. Certain activity records may be retained to preserve the integrity of the game environment and allow audits related to security, support or enforcement of the Server Rules.
6. HOW WE USE INFORMATION
Information processed by L2Free may be used for purposes such as: - creating and administering accounts; - authenticating users; - operating the project's servers and systems; - enabling website and game features; - recovering accounts when requested; - providing support; - protecting accounts and services; - preventing fraud, abuse and exploitation of bugs; - investigating possible rule violations; - enforcing rules, technical limits and administrative measures; - diagnosing errors and technical problems; - maintaining records necessary for the operation and security of the project; - processing contributions and recording the delivery of corresponding virtual benefits; - understanding website usage and evaluating promotional campaigns; - improving services, systems and user experience; - complying with applicable obligations and responding to legitimate requests when necessary. Information is not used in a manner incompatible with the purposes for which it was collected or legitimately required for the operation of the project.
7. COOKIES AND SIMILAR TECHNOLOGIES
The L2Free website may use cookies and similar technologies to enable its operation and provide certain features. These technologies may be used to: - maintain sessions; - preserve certain preferences; - enable security mechanisms; - assist with authentication processes; - enable CAPTCHA and other features; - understand website usage; - measure the results of campaigns and promotional activities. Some cookies may be strictly necessary for the operation of the website, while others may be related to services provided by third parties. Users may control certain cookies through their browser settings. Disabling necessary cookies may prevent or limit the operation of certain parts of the website.
8. META PIXEL, METRICS AND ADVERTISING
The L2Free website may use measurement and advertising tools provided by third parties, including the Meta Pixel. These technologies help L2Free understand, for example, how visitors interact with the website and evaluate the performance of promotional campaigns. During this process, certain technical information related to browsing may be processed by L2Free and by the respective technology provider, according to the operation of the service and the applicable policies of the third party. Processing carried out directly by external platforms is also subject to the terms and privacy policies of those platforms. The use of these technologies does not grant L2Free unrestricted access to information maintained by the respective provider about its users.
9. CONTRIBUTIONS, ORDERS AND PAYMENTS
L2Free may provide optional means of financial contribution associated with the provision of Coins, Tickets or other virtual benefits. Payments may be processed through external providers. Financial information processed directly by those providers is also subject to their respective policies and procedures. For order administration, transaction confirmation, delivery of benefits and support, L2Free may maintain records related to the transaction. These records may include: - protocol or order number; - account related to the order; - amount of Coins or benefits requested; - value; - payment method; - date; - order status; - date of the last update. L2Free may also maintain records related to the delivery of virtual benefits, including: - quantity delivered; - account; - recipient character; - delivery date. This information may be used to process and verify orders, provide support, maintain administrative records, investigate discrepancies and respond to disputes or claims related to the transaction. L2Free does not need to receive or store all financial data used to make a payment when such data is processed directly by the respective provider.
10. INFORMATION SHARING AND THIRD-PARTY SERVICES
L2Free does not sell users' personal data. Certain information may, however, be processed or shared when necessary for the operation of the services, including situations involving: - hosting and infrastructure providers; - email services; - security or CAPTCHA services; - payment providers; - analytics and advertising platforms; - communication and support services; - other service providers necessary for the operation of the project. Information may also be shared when necessary to: - investigate fraud or abuse; - protect the services and their infrastructure; - respond to a payment dispute; - comply with an applicable legal obligation; - respond to a valid request from a competent authority; - protect the legitimate rights and interests of L2Free or its users, within applicable limits. External services have their own practices, terms and privacy policies for which they are responsible.
11. SECURITY, ABUSE PREVENTION AND RULE ENFORCEMENT
L2Free may use technical records, account data, game-related information and other available records to protect its services and community. This information may be analyzed when necessary to: - detect suspicious access or behavior; - investigate exploitation of bugs; - identify attempted fraud; - verify violations of the Server Rules; - investigate reports; - analyze item or account movements; - prevent attempts to circumvent limitations or punishments; - protect server stability and security. When necessary, records related to different accounts, characters, connections or devices may be analyzed together when investigating a specific situation.
12. DATA RETENTION
L2Free does not establish a single retention period applicable to all categories of information. Data may be retained for as long as reasonably necessary for purposes related to service operation, account administration, security, fraud prevention, support, rule enforcement, record keeping, dispute resolution and compliance with applicable obligations. Different types of records may have different retention periods according to their purpose and technical or administrative necessity. Information related to accounts, characters, transactions or historical records may remain stored while necessary for the continuity, integrity and administration of the project. When certain information is no longer necessary, it may be deleted, anonymized or cease to be maintained in active systems, as technically appropriate and subject to applicable needs and obligations.
13. INFORMATION SECURITY
L2Free adopts reasonable technical and administrative measures intended to protect the information and systems under its responsibility against unauthorized access, improper alteration, abuse, loss or compromise. However, no system connected to the internet can provide an absolute guarantee of security. Users also play an important role in protecting their accounts and should use appropriate credentials, keep their passwords secure and avoid sharing them with third parties. If a user suspects unauthorized access to their account or another security-related incident, they should use L2Free's official support channels.
14. USER RIGHTS AND REQUESTS
Depending on applicable law and the circumstances of the processing, users may have rights related to their personal information. Requests may include, where applicable: - confirmation that processing exists; - access to certain information; - correction of inaccurate or outdated information; - clarification regarding the processing performed; - deletion or anonymization of certain information where applicable; - other requests provided for under applicable law. Certain requests may require verification of identity or account ownership before they can be fulfilled, in order to prevent information from being provided or modified by unauthorized third parties. Some information may need to be retained even after a deletion request when its retention is necessary or permitted for security, fraud prevention, dispute resolution, preservation of service integrity, compliance with applicable obligations or the regular exercise of rights. Privacy-related requests may be submitted through L2Free's official channels.
15. EXTERNAL LINKS AND SERVICES
The L2Free website and official channels may contain links to or integrations with websites, social networks, communication platforms, file-hosting services, payment providers and other services operated by third parties. When accessing an external service, the processing of information carried out by that service is subject to its own policies and practices. L2Free does not control the privacy practices of external services that are not under its administration.
16. CHANGES TO THIS POLICY
This Privacy Policy may be updated whenever necessary to reflect changes to the services, technologies used, operational practices or applicable requirements. The current version will be the version published on the official L2Free website. Relevant changes may be communicated through the project's official channels. Users are encouraged to review this Policy periodically to remain informed of its current version.
17. CONTACT AND GENERAL PROVISIONS
Questions or requests related to this Privacy Policy or the processing of information may be submitted through L2Free's official support channels. This Privacy Policy should be read together with the Terms of Service and Server Rules. If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted.